My last piece focused on the Power of Face-to-Face events, and as you’ll know from having read it, I’m a big believer in networking and creating real-life business relationships. However, this doesn’t mean I think technology has no place in business tradeshows; far from it. There are a number of impressive technological tricks both exhibitors and event organisers can use to create an innovative tradeshow experience, so in this piece, I’m going to name just a few examples that add wow factor to events.

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Today’s advances in technology are incredible, aren’t they? It’s never been easier to get in touch with someone across the globe, and the internet means that we can now achieve many of our daily tasks from the comfort of our armchairs and offices. To put it into perspective, we send around 200 billion emails per day, a statistic some might consider daunting, but most would say is an incredible feat of modern tech. And whilst we can converse so freely through emails and phone calls, many would in fact argue that we’re becoming out of touch with one another.

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For small business owners, preparing for a trade show or exhibition can be a very daunting experience. Here are a few ideas and concepts to employ at your next exhibition for the smoothest expo possible…

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Customer Experience Finalists, Mid Sussex Expo 2018

For the first time ever in its history, Net XP has decided to reveal the finalists of the Customer Experience award ahead of each event, starting with the final expo of 2018 - the Mid Sussex Expo.

Previously the announcement has been made within the busy expo hall, and Sonny has decided that the finalists deserve more recognition! This new process will enable highlighting and shouting about the big six finalists in the lead up to the event to maximise publicity for these businesses.

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Case Study - BBA Couriers

by Sonny Cutting

Success Stories - BBA Couriers

The ultimate dream of Network Xpress is to empower businesses and share in their successes. BBA Couriers is one of those success stories that have emerged from the collaboration of the expos and Net XP.

BBA Couriers were one of Net XP’s Customer Experience Award winners earlier this year, and after presenting them with the highly-esteemed award, the prize and free publicity across our website and social media, we got chatting about what else we could do with them as a company.

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The 25th May is FAST approaching…. Want to stay informed with Net XP? To continue receiving marketing communications please complete the form below:
Simply click this link and Subscribe to the newsletter and marketing information on events and conferences to stay in touch with us!

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Net XP are absolutely delighted to welcome our newest event sponsor, Cooden Tax Consulting, for our East Sussex Expo on 1st March 2018! Cooden is one of three premier sponsors joining us for the Casino themed expo in Little Horsted, near Uckfield, East Sussex on March 1st 2018.

Cooden Tax Consulting are a niche tax consulting working with innovative companies to establish whether they meet the criteria that qualifies them to claim the government’s flagship tax relief for Innovation, Research and Development Tax Relief.

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Merranti Recruitment forms part of the Merranti Group. The Group was originally founded by Jason Fudge and started as a consulting business. Over the past five years they have expanded to offer further business-to-business services such as; Accounting and Recruitment. Recruitment founder Clair Reilly has over 20 years of experience in Sales and Marketing, with 10 of those years including the Print and Packaging industry. With this wealth of knowledge, the goal for Clair’s business is to be the leader for Recruitment in the Print and Packaging sector..

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Fountain Therapies can be compared to a bubbling brook in the forest; soothing and a sanctuary for all; a place where Health and Wellbeing meet with elements of Holistic and Mystic Energies. Concentrating on natural solutions to combat the pressures of modern life, the therapy centre in Handcross serves the local community and helps those in need of services in a calm and relaxing environment.

The professional and qualified therapists are the core of the business, and the focus for progression this year for the company. With sixteen fantastic team members, Fountain Therapies offers wonderful services as a holistic therapy centre. When asked what her long term goals are for Fountain Therapies, founder Sam highlights her desire to expand into other local towns to be able to meet the needs of more people.

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HHBA Networking Event: Waitrose, Haywards Heath, Thursday, 18th October.

Where can you get complimentary sparkling wine, the opportunity for networking with fellow business owners and new business contacts all in one place? We are pleased to announce that you can join us for new sponsored networking drinks at the new Waitrose in Haywards Heath for all of the above! We are delighted that Network Xpress is sponsoring the event and its founder Sonny Cutting will be giving a short presentation during the evening.

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The experience of being a customer has changed beyond recognition in recent years. Self-service systems, automated messages and AI are taking over the front line of customer interaction in the search for ever-greater efficiency. A recent study has indeed shown that emerging digital technologies such as AI and cloud computing are even changing the way we think and react as a customer. Human call centre employees are being replaced by chatbots in all but the most-regulated of circumstances. These technologies can point a customer in the right direction but have limited problem-solving abilities when it comes to a complex question and perhaps most importantly lack the empathy and good will that only another person can provide.

Customer service is particularly important to business-to-business companies, which often deliver a large volume of business to a relatively small number of clients. Against this backdrop what does truly great customer service look like in 2017, and what are the skills that underpin it?

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Neil Tomlinson is the brilliant founder of AQUAPAX – the original concept that coined the first pure and natural mineral water brand to be marketed as an ‘unbottled’ water product – sealed from light and air in what he describes as ‘fundamentally more sustainable’ paper cartons.

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